Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Change-of-mind returns (non-consumable items)

Change-of-mind returns are only available for non-consumable items, such as merchandise and accessories.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

For change-of-mind returns, postage costs are the responsibility of the customer.

Consumable products (energy gels / electrolytes)

For food safety reasons, we do not accept change-of-mind returns on consumable products, including energy gels and electrolytes.

If your consumable product is faulty, damaged, leaking, swollen or bulging, or appears fermented, please do not consume it and contact us via our online contact form or online chat.

How to start a return

To start a return, contact us via our online contact form or online chat.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Returns should be sent to:

Parker Express
Att: Maple Movement
101 Moray St
South Melbourne
VIC
3205

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via our online contact form or online chat.

Damages, quality issues, and incorrect items

Please inspect your order upon reception and contact us immediately via our online contact form or online chat if the item is defective, damaged, leaking, swollen or bulging, appears fermented, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For quality or safety issues involving consumable products, please include:

  • Your order number

  • Photos or videos of the affected product(s) and packaging

  • The batch or lot code, if visible

  • How many units are affected

Once assessed, we’ll offer a replacement or refund and, where relevant, cover shipping. In most cases, we won’t require faulty consumable products to be returned, but occasionally we may request the return of product or packaging for investigation.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

  • Consumable products (including energy gels and electrolytes) for change-of-mind returns

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalised items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Please get in touch via our online contact form or online chat if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to request an approved return for the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to any applicable exceptions, including for certain perishable or food items.

To be eligible, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us via our online contact form or online chat.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

For any return or refund questions, please contact us via our online contact form or online chat.