Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Our satisfaction guarantee on gels

We want you to love our gels. If you're not happy with them for any reason, contact us within 30 days of delivery and we'll make it right with a refund of your order. You won't need to send anything back. The guarantee covers your first order of each product, once per customer.

Faulty, swollen, leaking or fermented gels

If a gel is swollen or puffed up, leaking, burst, fizzy or looks fermented, please don't consume it and contact us straight away. We'll send a free replacement of the affected product. You won't need to return anything or send photos; just tell us your order number (or, if you bought elsewhere, your name, email and postal address) and which flavours were affected.

Change-of-mind returns (non-consumable items)

Change-of-mind returns are only available for non-consumable items, such as merchandise and accessories. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase. Return postage for change-of-mind returns is the responsibility of the customer.

For food safety reasons, we do not accept change-of-mind returns on consumable products, including energy gels and electrolytes. Our satisfaction guarantee above covers you instead.

How to start a return

For eligible change-of-mind returns (non-consumable items), the quickest way is to start the return yourself: log in to your account, open your order, and select "Request return" to choose the item(s) and a reason. You can also start a return by contacting us.

If your return is accepted, we'll email you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Wrong or missing items

Please check your order when it arrives and contact us if anything is missing or you received the wrong item, so we can put it right quickly.

Exchanges

The fastest way to get what you want is to request a return for the item you have and, once it's accepted, make a separate purchase for the new item.

Exceptions / non-returnable items

• Consumable products (including energy gels and electrolytes) for change-of-mind returns
• Custom or personalised products
• Sale items
• Gift cards

Refunds

For returned items, we'll notify you once we've received and inspected your return and let you know if the refund has been approved. Approved refunds go back to your original payment method within 10 business days; your bank or card provider may take a little longer to show it. If more than 15 business days have passed since your refund was approved, please contact us.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

For any return or refund questions, please contact us via our online contact form or live chat.